Example. Telkom revealed several reasons why the renewal of the JaSuKa submarine cable, which caused Telkom and Telkomsel network problems, took one month
Netgenz - Technology | The Telkom Group explained several reasons why it took one month to fix the Jasuka submarine cable (Java, Sumatra, Kalimantan) which had an impact on Indihome and Telkomsel internet access. The break in the submarine cable caused problems in the underwater communication mechanism of Java, Sumatra, and Kalimantan at the Batam-Pontianak boundary which initially occurred on Sunday (19/9) afternoon. Telkom's Vice President of Corporate Communication, Pujo Pramono, explained that the process of renewing the disturbed submarine cable took about a month.
"It is predicted that the process of renewing the disturbed submarine cables will take about a month," said Pujo through journalists' info, Wednesday (22/9). According to Pujo, a time of one month is needed to connect the submarine cables which are important to carry out various preparations. Such as the preparation of the cables that will be operationalized towards the point of trouble, the preparation of equipment, and completeness required for the submission of a permit for the manufacture of submarine cable renewal which is called the source of the problem.
In addition, the Telkom faction changed the user's internet traffic route through which the sea cable was cut off. This is done to restore the affected user's internet service. His faction said it would add network capabilities in a number of areas that have congested internet service highways.
Make Tou Like: Telkom: JaSuKa Submarine Cable Renewal Runs One Month
"Efforts that we are making to improve service quality include rerouting (switching lanes) traffic as an alternative communication lane to Batam. In addition, adding link capabilities for several destinations that show high occupancy (users)," he said. With regard to the gradual improvement of service quality, Pujo explained that Telkom would not rule out the possibility of implementing a focus mechanism for users who make video calls (video conferences) because they need to work at home or study from home.
"We are still prioritizing video conferencing programs for WFH and LFH, remembering that they need for teaching is currently the main focus," he said. Initially, several Telkom Group service users admitted that their internet service had problems that they could not connect to the internet on Sunday (19/9) afternoon. The Telkom faction admitted that there were internet problems in Indonesia, but on Monday (20/9) it was claimed to be gradually recovering. According to Pujo, internet service began to return to normal from late at night until Monday morning. "TelkomGroup, both fixed and mobile broadband in a number of areas in Indonesia, has gradually recovered when there was a problem with the JaSuKa submarine cable communication mechanism (Java, Sumatra, and Kalimantan)," said Pujo through recorded information.
Pujo explained that the problem with the Telkom Group service occurred because of a problem in the underwater communication mechanism of Java, Sumatra, and Kalimantan, the Batam - Pontianak boundary starting on Sunday (19/9) afternoon the other day. Due to internet service problems in several areas in Indonesia, some netizens reported that they could not participate in the Remote Evaluation (PJJ) activity because Telkom's Indihome internet service was not better. Besides that, netizens who need to work at home (WFH) are affected, because the Indihome internet service is not also connected.