Indihome-Telkomsel Internet Heals, Sea Cable Completed in October

Telkom claims that Indihome and Telkomsel internet services have recovered 100% and the submarine cable renewal will end in mid-October

Telkom claims that Indihome and Telkomsel internet services have recovered 100% and the submarine cable renewal will end in mid-October


Netgenz - Technology | Telkom Group claims that currently IndiHome and Telkomsel internet services have recovered and can be reached by loyal consumers throughout Indonesia as before. Telkom's Vice President of Corporate Communication, Pujo Pramono, explained that the target for 100% service reconditioning was realized after Telkom received an additional 1 Tbps of capability on Thursday (23/9) night. "Telkom Group's services, both fixed (IndiHome) or mobile broadband (Telkomsel) have returned to 100% normal," said Pujo to CNNIndonesia.com via recorded info, Friday (24/9).

Read Also: Telkom Argument One month Fixing Indihome-Telkomsel Sea Cable

The 100% reconditioning of this service is carried out by activating backup and alternative lines, especially for communication lines to certain areas such as Kalimantan, Sulawesi, and Papua. Previously, all Telkom Group services, both fixed broadband including IndiHome or mobile broadband owned by Telkomsel, had experienced a reduction in quality due to problems with the JaSuKa submarine cable communication mechanism at the Batam - Pontianak boundary on Sunday (19/9) yesterday.

About the renewal of the JaSuKa submarine cable as a source of problems, Telkom is currently preparing the team, cables, and all its needs to speed up the cable connection process. And is predicted to be finished in mid-October next. "It is predicted that this submarine cable renewal will end in the 2nd week of October and even faster," as quoted from Telkom Group info.

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At the same time, Pujo explained that if Telkom succeeded in carrying out rerouting and back-up links, Telkom Group service updates including IndiHome could return to normal as before and be tasted by loyal consumers without having to wait for the completion of the submarine cable connection.

JaSuKa Cable Breaks

Telkom Group said that the problem with internet service at the IndiHome operator at the end of last week (19/9) was due to problems with the mechanism of the Jasuka (Java, Sumatra, and Kalimantan) submarine cable at the Batam-Pontianak boundary. Pujo explained that Telkomsel and Indihome service problems were detected from a point about 1.5 km off the coast of Batam at a depth of 20 meters. at sea level.

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"TelkomGroup, both fixed and mobile broadband in some areas in Indonesia, has gradually recovered when problems occurred with the JaSuKa submarine cable communication mechanism (Java, Sumatra, and Kalimantan)," said Pujo through recorded information, Monday (20/9) yesterday. The Jasuka sea mechanism as a submarine cable owned by Telkom was built in 2009 and completed in 2011. Based on data from the Submarine Cable Map, the submarine cable stretches for 10,860 km.

Jasuka Cable has 17 landing points spread across Java, Sumatra, Kalimantan, and Malaysia. The points are in Bandar Lampung, Batam, Baturaja, Dumai, Jakarta, Jambi, Medan, Padang, Palembang, Pekanbaru, Pontianak, Rantau Prapat, Sibolga Tanjung Pakis, Tanjung Pandan, Tebing Tinggi, and Bandar Bukit Tinggi in Selangor, Malaysia.

Illustration. Telkom claims that Indihome and Telkomsel internet services have been 100% healed and the submarine cable renewal will end in mid-October

Illustration. Telkom claims that Indihome and Telkomsel internet services have been 100% healed and the submarine cable renewal will end in mid-October


One-month Cable Updates

Responding to the damage or breakage of the JaSuKa submarine cable, Pujo explained that the process of renewing the JaSuKa submarine cable (Java, Sumatra, Kalimantan) is predicted to run in about one month. "It is predicted that the process of renewing the disturbed submarine cables will take about one month," said Pujo in his recorded information, Wednesday (22/9).

According to him, one month is needed for the important sea cable connection process, which is preceded by various preparations. Such as the preparation of the cables that will be operationalized towards the problem point to make connections, the preparation of equipment, and completeness required for filing a permit for the manufacture of submarine cable renewal which is called the source of the problem.

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Meanwhile, Telkom has changed the user's internet traffic route through the broken submarine cable. This is done to restore the affected user's internet service. Telkom is increasing network capabilities in a number of areas that have dense data highways.

"Efforts we are making to improve service quality include routing traffic as an alternative communication lane to Batam. In addition, adding link capabilities for several destinations that show high occupancy (users)," he continued.

Regarding the gradual process of improving service quality, Pujo spoke, so it is possible that Telkom will implement a focus mechanism for users who make video calls (video conferences) because they are working at home or studying from home. "We are still prioritizing programs for WFH and LFH, remembering that they need for teaching is currently the main focus," he said.

Exchange Loss to Loyal Consumers

PT Telkom Indonesia (Persero) Tbk will provide compensation to loyal IndiHome customers due to problems with the JaSuKa submarine cable communication mechanism. Compensation is given the same according to the current provisions, in this case, the same according to the subscription contract. Telkom's Vice President of Marketing Management, E. Kurniawan, explained that the concept is that Telkom will provide compensation as stated in the contract at the beginning of the subscription according to the loyal customer fragment.

Read: Telkom: JaSuKa Submarine Cable Renewal Runs One Month

"For loyal consumers of IndiHome who are affected, we will certainly provide compensation according to the provisions in the subscription contract of each loyal customer," said E. Kurniawan in recorded info, Friday (24/9). E. Kurniawan explained that the convenience of loyal consumers in enjoying Telkom's services is a special focus for their faction. What's more, since last September 20, the service has been able to be used again for evaluation activities from home (LFH) and work at home (WFH) loyal customers.

In addition to compensation, Telkom will release fines to loyal IndiHome consumers. "In addition to that regarding the payment of the IndiHome bill, Telkom will apply a fine-free regulation and postpone the payment deadline until September 25, 2021," explained E. Kurniawan.telko

Guaranteed Safe Internet Throughout Updates

The Telkom Group promises that internet service will not be disturbed during the process of updating the JaSuKa submarine cable because it has changed the network path (rerouting). E. Kurniawan explained that they are currently concentrating on accelerating the renewal of the JaSuKa submarine cable so that IndiHome's internet service will recover.

Read: IndiHome-Telkomsel Error, Expert Says Difficult to Fix Marine Cables

"We have changed the service (rerouting) route to another network and now we are concentrating on accelerating the renewal of the JaSuKa submarine cable and providing a win-win solution for loyal consumers," said E. Kurniawan. Kurniawan explained that the renewal of the Jasuka submarine cable installation was not related to the reconditioning of internet services. This is because Telkom has a backup link either in Batam or in Manado. "Until, by rerouting the network (network path switching) can be normal again," he said.

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